Order Processing Associate II

7 days ago


Singapur, Singapore IEEE Full time
Job Summary

This position plays a critical role in supporting the IEEE's customer operations by ensuring timely and accurate processing of orders. The Order Processing Associate II will work closely with various stakeholders, including account managers, sales reps, and international dealers, to resolve order-related issues and provide exceptional customer service.

Key Responsibilities
  • Process new and renewal online orders, including invoicing, granting access, and sending confirmation to customers.
  • Process new and renewal print subscription orders.
  • Process IP amendments, trial requests, and other order-related tasks.
  • Maintain department procedures and ensure compliance with established deadlines.
  • Meet or exceed monthly and yearly individual metrics, as well as department metrics.
  • Conduct monthly quality assurance audits for team members.
  • Work on projects and other duties as assigned.
Requirements
  • University degree required.
  • 4-7 years of professional experience, with 2-4 years of order processing experience in publishing or a technology-based field.
  • Proficiency in English language reading, writing, and speech, as well as conversance in Asia-Pacific second language (Chinese preferred).
  • Familiarity with US-based operations and knowledge of Microsoft programs, especially Word, Excel, and PowerPoint.
  • Demonstrated ability to learn and effectively use computer-based business systems, including SalesForce Lightning, Siebel, Rightscare, Taxware, and Oracle AR financials.
  • Basic research skills and experience using the internet for research.
  • Ability to work independently, positively, and proactively in a fast-paced environment.
About IEEE

IEEE is a leading international organization that promotes technological innovation and excellence in the fields of electrical engineering, computer science, and related disciplines. As a member of the IEEE team, you will have the opportunity to work with a diverse group of professionals and contribute to the organization's mission to advance technology for humanity.



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