Order Processing Associate II
1 week ago
This position plays a critical role in supporting the IEEE's customer operations by processing orders, managing subscriptions, and ensuring timely and accurate delivery of products and services. The Order Processing Associate II will work closely with various teams, including account managers, sales reps, and customer service representatives, to provide exceptional customer service and support.
Key Responsibilities- Process new and renewal online orders, including invoicing, granting access, and sending confirmation to customers.
- Process new and renewal print subscription orders.
- Manage IP amendments, trial requests, and other customer inquiries.
- Maintain department procedures and ensure compliance with established deadlines.
- Meet or exceed monthly and yearly individual metrics, as well as department metrics.
- Conduct monthly quality assurance audits for team members.
- Work on projects and other duties as assigned.
- University degree required.
- 4-7 years of professional experience, with 2-4 years of order processing experience in publishing or a technology-based field.
- Proficiency in English language reading, writing, and speech, as well as conversational skills in a second language (Chinese preferred).
- Familiarity with US-based operations and knowledge of Microsoft programs, especially Word, Excel, and PowerPoint.
- Demonstrated ability to learn and effectively use computer-based business systems, including SalesForce Lightning, Siebel, and Oracle AR financials.
- Basic research skills and experience using the internet for research.
- Ability to work independently, positively, and proactively in a fast-paced environment.
IEEE is a leading global organization that empowers its members to innovate and advance technology for the benefit of humanity. As a member of the IEEE team, you will have the opportunity to work with a diverse group of professionals, contribute to cutting-edge projects, and make a meaningful impact in the world.
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