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Enhance Operational Excellence

3 weeks ago

Singapore beBeeOperations Full time $55,000 - $88,000
Job Title:
Restaurant Operations Manager

The successful Restaurant Operations Manager will play a pivotal role in ensuring seamless restaurant operations. This includes coordinating daily front-of-house and back-of-house activities, delivering exceptional customer service, and addressing customer complaints efficiently.

  • Effective management of restaurant operations
  • Superior customer satisfaction through timely response to feedback and concerns
  • Strategic product quality review and research on new vendors
  • Shift organization and supervision for optimal productivity
  • Appraisal and coaching of staff performance to enhance productivity
  • Proactive estimation of future operational needs
  • Compliance with health and safety regulations
  • Maintenance of a positive restaurant image and implementation of strategies to improve it
  • Control of operational costs and identification of waste reduction measures
  • Preparation of detailed reports on weekly, monthly, and annual revenues and expenses
  • Community outreach through word-of-mouth and local events
  • Recommendation of audience expansion strategies (e.g., discounts and social media ads)
  • Training employees on effective customer service practices

Key Qualifications:

  • Ability to work flexible hours and locations as required
  • Proven experience in restaurant management or similar roles
  • Customer service experience with strong leadership skills
  • Extensive knowledge of food and beverages, including ability to recall ingredients and dishes
  • Strong leadership, motivational, and interpersonal skills
  • Aptitude in financial management
  • Bachelor's degree in Business Administration; hospitality management or culinary education is advantageous