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Customer Service Ambassador Opportunity

3 weeks ago

Singapore beBeeAmbassador Full time $3,500 - $4,500

At CapitaLand, we are looking for exceptional individuals to join our team as Customer Service Ambassadors. These ambassadors will play a key role in delivering outstanding service and creating memorable experiences for our shoppers.

The successful candidate will be responsible for providing assistance to shoppers, addressing their queries and resolving issues promptly and professionally. They will also be required to promote sign-ups to the CapitaStar app and introduce customers to our enhanced customer service through digital solutions.

As a Customer Service Ambassador, you will be stationed at prominent locations around the mall to provide assistance and support to tenants. You will also be responsible for maintaining the condition of marketing materials, POSMs, and display panels, as well as handling content updates for the mall's website and digital directories.

Requirements for this role include excellent communication and interpersonal skills, as well as a positive and service-oriented mindset. Knowledge of a second language is a plus, especially to assist tourists or senior shoppers.

This is an exciting opportunity to work with a dynamic team and contribute to the success of our malls. If you are a people person with a passion for delivering exceptional service, we encourage you to apply.

  • Key Responsibilities:
  • Provide exceptional customer service and resolve issues promptly and professionally.
  • Promote sign-ups to the CapitaStar app and introduce customers to our enhanced customer service through digital solutions.
  • Maintain the condition of marketing materials, POSMs, and display panels.
  • Handle content updates for the mall's website and digital directories.
  • Support marketing functions including documenting events, new store openings, and gathering shoppers' feedback.

Benefits:

  • Comprehensive medical coverage.
  • Training and development opportunities.
  • Subsidised rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programs.