Service Management Lecturer

4 weeks ago


Singapore Careers@Gov Full time

Job Title: Lecturer - Service Management ITE College West

About the Role:

As a Lecturer in Service Management, you will play a crucial role in recognising and nurturing your students' potential and their life-long learning needs. Your contributions will go beyond teaching and facilitating learning, as you work on industry or consultancy projects to remain relevant in your profession and adapt to evolving changes in the industry.

About the Job:

You will be responsible for teaching and facilitating learning in at least 3 or more of the following areas:

  • Customer Service and/or essential patient management services related background such as infection control, patient care and healthcare financial advisory & counselling
  • Customer Relationship Management applications (experience in using Patient Services software used in the healthcare industry, Salesforce or Suite CRM)
  • Service Quality Management
  • Data analysis tools and data mining skills (experience in using Qlik, Tableau, Power BI etc)
  • Service Centre Operations with experience in handling omni-channel services application (experience in using Sangoma, Zendesk, HoduSoft, OmniPath etc would be an added advantage)
  • Background in service design thinking would be desirable

About You:

You should have relevant work experience in a service-oriented organisation preferably in the healthcare industry. You should possess excellent administration and operations skills, with hands-on experience/expertise to teach in at least 3 or more of the above-mentioned areas. Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

What We Offer:

Careers@Gov offers a dynamic and supportive work environment, with opportunities for career growth and development. You will have the chance to work with a talented team of professionals, and contribute to the development of our students and the community.

How to Apply:

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.



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