Service Management Lecturer

3 weeks ago

Singapore Careers@Gov Full time
Service Management Lecturer Role

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a critical role in recognising and nurturing your students' potential and their life-long learning needs.

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

To be successful in this role, you should have relevant work experience in a service-oriented organisation preferably in the healthcare industry.

You should possess excellent administration and operations skills, with hands-on experience / expertise to teach in at least 3 or more of the following areas:

  • Customer Service and/or essential patient management services related background such as infection control, patient care and healthcare financial advisory & counselling
  • Customer Relationship Management applications (experience in using Patient Services software used in the healthcare industry, Salesforce or Suite CRM)
  • Service Quality Management
  • Data analysis tools and data mining skills (experience in using Qlik, Tableau, Power BI etc)
  • Service Centre Operations with experience in handling omni-channel services application (experience in using Sangoma, Zendesk, HoduSoft, OmniPath etc would be an added advantage)
  • Background in service design thinking would be desirable

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

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