Customer Success Ambassador

1 week ago


Singapore FOODXERVICES INC. PTE. LTD. Full time
Job Title

Customer Success Ambassador (Singapore)

About Us

FoodXervices Inc. Pte. Ltd., a leading foodservice distributor in Singapore, serves over 4800 clients across various industries. We are seeking an Office-based Customer Success Ambassador to join our team.

Key Responsibilities:
  • To advise and promote the company's business interests while maintaining a positive reputation.
  • To optimize software usage and assist with implementation, improvement, and training.
  • To process customer orders and respond to inquiries via phone and email.
  • To identify and assess customer needs for high satisfaction levels.
  • To build strong relationships with customers and resolve transaction issues promptly.
Requirements:
  • Nitec or Diploma qualification in any discipline.
  • Previous experience working with 3PL/4PL and Export customers is beneficial.
  • Excellent communication skills and comfort with technology.
  • A good team player with a positive attitude and organizational abilities.
  • Multitasking skills and ability to work under pressure.
  • Flexibility to work on Saturdays as required.
Compensation and Benefits:
  • A competitive salary of SGD $4500 - $5500 per month.
  • Access to company gym facilities.
  • Staff discount rates for company products.
  • Free parking.
  • One day work-from-home option after probation.


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