Technical Support Team Lead
3 days ago
We are seeking a highly skilled professional to manage our service desk team and deliver exceptional customer service. The ideal candidate will have experience in leading a service desk team and possess strong technical skills to support various devices and software.
Key Responsibilities:
- Manage the service desk team to provide 1st level technical support;
- Answering support queries via telephone, emails or remote desktop tools;
- Act as a further escalation point for unresolved or escalated cases;
- Take on a wider customer service role and promote the customer service ethic;
- Report any issues that could impact the business;
- Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Requirements:
- 7 years of end-user support experience;
- 5 years of experience leading a service desk team;
- Strong technical skills to support desktops, notebooks, tablet devices and smartphones;
- Familiarity with Service Desk day to day Operation;
- Preferably with ITIL 4 Foundation certification.
Benefits:
At our organization, we value our employees and offer a range of benefits to support their career development and well-being. We are committed to creating a positive work environment where our employees can thrive.
Impact:
By joining our team, you will have the opportunity to make a real difference in the lives of our customers and help us achieve our mission to deliver exceptional customer service.
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