Strategic Governance Specialist

2 weeks ago

Singapore beBeeGovernance Full time $80,000 - $120,000

Job Title: Governance Strategy Analyst

The e-commerce business seeks to advance its mission by connecting buyers, sellers, and content creators in a seamless, trusted online shopping experience. The Governance and Experience team connects buyers, sellers, and content creators to ensure a seamless, trusted online shopping experience.

  • Develop data-driven strategies and policies to enable the e-commerce business, evaluate sellers' behaviours, including product listing behaviour, fulfillment, and services. The focus is on South-East Asia (SEA) but you may also support other international launches.
  • Maintain a keen understanding of SEA market and regulatory conditions to inform strategy development.
  • Responsible for sellers' compliance management, building up the implementation process, and working closely with cross-functional partners - such as product and tech teams - to optimize enforcement system efficiencies.
  • Ensure constant improvements of defect order rates and other topline metrics.
  • Responsible for minimizing the number of sellers on the E-commerce platform who actively and consistently attempt to engage in non-compliance.
  • Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions.
  • Act as an escalation point of contact and manage internal communications on all seller governance issues.
  • Support communications, enforcement actions, and data reporting for seller enforcement and appeal programs.

Qualifications:

  • Strong bachelor's degree or above.
  • Hands-on and in-depth experience on e-commerce governance strategies or policy-making is a must.
  • Excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams.
  • Familiar with SEA E-commerce compliance requirements and internet governance management, with business sensitivity and risk awareness.
  • Strong work ethic and ability to work independently in a fast-paced environment.
  • Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.
  • Engage with sellers to deep-dive into challenges, and develop seller operational improvement plans.

About This Role:

This role involves analysing metrics, performing analytics, managing projects, and driving operational optimisation to improve users' live-shopping experience. You will be responsible for developing data-driven strategies and policies to enable the e-commerce business, evaluating sellers' behaviours, and maintaining a keen understanding of SEA market and regulatory conditions.

Benefits:

Join a leading e-commerce company that values diversity and inclusion. Work with a talented team of professionals who are passionate about creating a seamless, trusted online shopping experience.

What We Offer:

Competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

How To Apply:

If you are a motivated and results-driven individual with a passion for e-commerce governance, please submit your application. We look forward to hearing from you.

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