Compliance Specialist

1 day ago


Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full time

Job Summary

We are seeking a highly motivated and detail-oriented Compliance Specialist to join our team in Sales Conduct Compliance at Company 14 - Manulife (Singapore) Pte. Ltd.

About the Role

As a Compliance Specialist in Sales Conduct Compliance, you will be responsible for assisting the Team Lead in supporting the Sales Conduct Compliance work plan. Your key responsibilities will include:

  • Conduct Balanced Scorecard (BSC) audits and reviews to ensure compliance with our policies and procedures. You will be responsible for reviewing documentation, conducting client surveys, and ensuring timely follow-up on any lapses or issues uncovered during the audit process.
  • Review and approve Replacement of Policies appeals from our partners in various distribution channels. You will be responsible for escalating any trends of misconduct to the team lead for further investigation.
  • Assist in Mystery Shopping Exercises by liaising with vendors, reviewing findings, and providing feedback. You will also be responsible for assessing MSE findings for BSC infractions and preparing infractions reports.
  • Perform other responsibilities as assigned by the Team Lead, including supporting the Sales Conduct Team in any other areas as required.

Requirements

  • Degree or Diploma in a relevant field
  • At least 3-4 years' experience in Compliance, preferably in BSC or T&C
  • Good communication and writing skills
  • Ability to prioritize, organize, and work on multiple tasks simultaneously
  • Solid analytical and problem-solving skills
  • Detail-oriented and solution-focused

About Us

Company 14 - Manulife (Singapore) Pte. Ltd. is a leading international financial services group that helps people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

We are an equal opportunity employer


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