
Administrative Support and Billing Specialist
2 days ago
This is a fantastic opportunity to join our team as an Administrative Support and Billing Specialist. In this role, you will be responsible for performing daily billing functions and providing backend administrative support for SME and B2B segments.
- We are looking for a highly organized and detail-oriented individual who can accurately and timely issue bills to customers.
- As an Administrative Support and Billing Specialist, you will be involved in pre-billing setup of customers' accounts in the billing system, perform bill runs and manual calculations, and liaise with regulators on billing matters.
- You will also be responsible for uploading invoices into government portals or clients' in-house portals as needed, and reconciling monthly billing reconciliation on billed invoices.
- Perform daily billing functions and provide backend administrative support for SME and B2B segments.
- Accurately and timely issue bills to customers.
- Pre-billing setup of customers' accounts in the billing system.
- Bill run and manual calculations.
- Liaise with regulators on billing matters.
- Upload invoices into government portals or clients' in-house portals as needed.
- Reconcile monthly billing reconciliation on billed invoices.
- Provide case support to the Customer Service team on cases related to billing as needed.
- Perform any other tasks assigned by the supervisor as required.
- Involved in system migration and User Acceptance Test (UAT) for billing system automation.
- Identify process improvement and close gaps.
For this position, we require the following skills and qualifications:
- Microsoft Office
- Microsoft Excel
- Process Improvement
- Invoicing
- B2B
- Office Administration
- Attention to Details
- Administrative Support
- Customer Service
- Calibration
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