Luxury Hospitality Manager
4 days ago
About Sofitel Singapore City Centre
We are an iconic hotel part of a mixed-use development at Tanjong Pagar Centre, offering chic designed rooms and upscale amenities.
Job Description
We are seeking an experienced Guest Services Executive to join our Front Office team. The ideal candidate will have a passion for high-end hospitality and excellent leadership skills.
Main Responsibilities
- Supervise the Front Office operation and workflow to maximize guests' satisfaction levels.
- Lead and develop the Front Office team, ensuring excellent service standards are maintained.
- Monitor guest arrivals and departures, ensuring smooth check-in and check-out processes.
- Assist the Front Office Manager in monitoring staff performance and provide coaching as needed.
- Maintain control of guest and hotel accounts, ensuring accurate and timely posting of charges.
- Implement security procedures for credit and cash transactions, accounting, and room key issuance.
Requirements
- Previous experience in a similar role, preferably within a 5-star luxury environment.
- Excellent leadership and communication skills.
- A demonstrated ability to build warm relationships with guests and colleagues.
- Ability to work efficiently and prioritize tasks effectively.
- Projects a professional image at all times.
Estimated Salary: SGD 60,000 - SGD 80,000 per annum, depending on experience and qualifications.
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