Cafe Host

3 weeks ago

Singapore LUXURY CAREERS PTE. LTD. Full time
Roles & Responsibilities

About our client

Prada, renowned for its iconic luxury fashion, is opening its first-ever café in Singapore, blending high fashion with gourmet indulgence. This exciting new venture will bring a unique dining experience to the city, reflecting Prada's timeless elegance and innovative spirit.


About the role

Ensures proper management of reception-related operations in the store, fully adhering to company policies and local regulations. As the first and last direct contact with customers, aims to leave a lasting positive impression.


Responsibilities

  • Provides a welcoming experience to customers in line with the company's excellence service standards, aiming to understand the primary purpose of their visit to guide them effectively.
  • Ensures that the cash area and department are always in perfect order, with all equipment and accessories used in service well-maintained and clean, following company guidelines.
  • Handles customer complaints by involving the Floor Manager or Caffè Manager depending on the situation's severity and the type of customer (e.g., regular customer, VIP, etc.).
  • Manages phone and e-mail communication with customers for order taking, reservations, or information requests.
  • Participates in regular checks to maintain order, cleanliness, and the pastry shop's excellent image, adhering to company guidelines and reporting any maintenance needs.
  • Follows company guidelines strictly regarding uniform care and personal appearance to align with the company's image.

Requirements

  • Prior experience in a customer-facing or hospitality role, preferably in a luxury or high-end environment.
  • Strong communication skills and the ability to manage customer inquiries both in person and through phone and email professionally.
  • Exceptional organizational skills, with attention to detail in maintaining cleanliness and order.
  • Ability to handle complaints with poise and escalate issues appropriately to management.
  • A polished and professional appearance in line with luxury brand standards.
  • Flexibility to work in shifts, including weekends and public holidays.

Registration No: R1875146

EA Licence No: 22C1376


Tell employers what skills you have

Gourmet
Customerfacing
Interpersonal Skills
VIP
Good Communication Skills
Attention to Detail
Communication Skills
Customer Satisfaction
Hospitality
Customer Service Experience

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