Spa Receptionist

6 days ago

Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Marina Bay Sands. As a key member of our spa team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our clients.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, offering assistance and consultation on spa services and packages.
  • Answer telephone calls in a professional and courteous manner, providing information and resolving guest inquiries and concerns.
  • Accurately record and manage guest bookings, ensuring that all spa services are allocated efficiently.
  • Ensure that all cash handling and administrative duties are carried out in accordance with spa and finance procedures.
  • Take ownership of guest issues and concerns, using initiative and decision-making skills to resolve problems and enhance guest satisfaction.
  • Collaborate with the engineering department to ensure the spa area is clean, tidy, and well-maintained.
  • Conduct regular inspections of the spa area to ensure high standards are met.
  • Maximize spa productivity, up-selling spa packages and services, and promoting the rewards program.
  • Develop strong relationships with guests, increasing their confidence and satisfaction through effective communication and problem-solving.

Requirements

  • Minimum 2 years of experience in a front-line customer service role, preferably in the hospitality or related industry.
  • Excellent customer service and communication skills.
  • Ability to operate basic computer applications and handle incoming calls and enquiries.
  • Flexibility to work rotating shifts, including weekends.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.

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