Fraud Management Team Leader

6 days ago


Singapore beBeeFraudManagement Full time $4,000 - $8,000

Job Description

Lead and Manage a Fraud Team

As a Fraud Management Team Leader, you will be responsible for leading and managing a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals.

Key Responsibilities
  • Lead and motivate the team to ensure timely investigations and clear communication with customers.
  • Provide ongoing coaching, feedback, and performance reviews to ensure team members meet or exceed performance goals.
  • Oversee the resolution of fraud and scam cases, ensuring accurate capture and documentation of fraud cases.
  • Supervise the processing and review of customer compensation appeals related to fraudulent transactions or scams.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in customer service or management role.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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