
Fraud Management Team Leader
6 days ago
Job Description
Lead and Manage a Fraud TeamAs a Fraud Management Team Leader, you will be responsible for leading and managing a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals.
Key Responsibilities- Lead and motivate the team to ensure timely investigations and clear communication with customers.
- Provide ongoing coaching, feedback, and performance reviews to ensure team members meet or exceed performance goals.
- Oversee the resolution of fraud and scam cases, ensuring accurate capture and documentation of fraud cases.
- Supervise the processing and review of customer compensation appeals related to fraudulent transactions or scams.
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of experience in customer service or management role.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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Fraud Detection Leader
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Fraud Investigation Manager
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Manager - Acquiring Fraud
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Fraud Consultant Apac
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Anti Fraud Expert Leader
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Fraud Consultant APAC
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Singapore SEON Technologies Full time $90,000 - $120,000 per yearAre you an experienced fraud expert with a passion for tackling sophisticated fraud challenges, customer-obsessed mindset, and delivering measurable impact? Join us at SEON, where we're building innovative solutions to help businesses defend their customers against fraud and financial crime. SEON is the command center for fraud prevention and AML...