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Service Crew/Team Lead

2 months ago

Singapore A WAY OF LIFESTYLE PTE. LTD. Full time
Job Summary

A WAY OF LIFESTYLE PTE. LTD. is seeking a highly skilled and experienced Service Crew/Team Lead to join our team. As a key member of our cafe team, you will be responsible for leading and guiding our staff to deliver exceptional customer service and ensure the smooth operation of our cafe.

Key Responsibilities
  1. Staff Supervision: Provide guidance and oversight to our cafe employees, ensuring they have the necessary skills and knowledge to excel in their roles.
  2. Customer Service: Handle customer inquiries and issues in a professional and courteous manner, ensuring a positive experience for all customers.
  3. Inventory Management: Maintain accurate records of supplies and order necessary items to ensure our cafe is well-stocked and running efficiently.
  4. Operations: Ensure the cafe is clean and well-maintained, adhering to high standards of hygiene and safety.
  5. Financial Management: Assist with managing cash and budgeting, ensuring accurate financial records and minimizing losses.
  6. Sales and Marketing: Promote our specials and products to increase sales and drive business growth.
  7. Training and Development: Support and develop the skills of our staff, ensuring they have the necessary knowledge and expertise to excel in their roles.
Benefits

We offer a competitive salary and benefits package, including:

  • A joining bonus of $1000
  • Opportunities for career growth and development
  • Meals provided
Requirements

To be successful in this role, you will need:

  • Excellent leadership and management skills
  • Strong customer service and communication skills
  • Ability to work well under pressure and manage multiple tasks
  • Knowledge of coffee and cafe operations
  • Experience working in a cafe or restaurant environment