Senior Technical Services Specialist
4 weeks ago
About the Role
DANMEDIK (S) PRIVATE LIMITED is seeking a highly skilled Senior Technical Services Specialist to join our team. As a key member of our technical services department, you will be responsible for delivering exceptional technical support and services to our customers.
Job Responsibilities:
To provide on-site repair and troubleshooting services for medical equipment, ensuring timely resolution of issues to minimize downtime for our customers.
Perform IT troubleshooting on medical equipment, utilizing your expertise to resolve complex technical issues efficiently.
Assist in the delivery of medical devices, providing excellent customer service throughout the process.
Offer remote troubleshooting via telephone or remote desktop support, ensuring seamless communication with customers and internal stakeholders.
Ensure all equipment repairs and preventive maintenance services are completed promptly, meeting or exceeding our quality standards.
Carry out service jobs including installation, testing, commissioning, user training, preventive maintenance, breakdown calls, and inspections effectively and efficiently.
Inspect incoming equipment to ensure physical condition and functional checks prior to delivery to customers.
Submit service reports and relevant documents to the service coordinator for filing purposes.
Undertake additional duties and responsibilities as assigned by management from time to time.
Required Skills and Qualifications:
Proven experience in technical services, preferably in a healthcare or medical equipment environment.
Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
Strong communication and interpersonal skills, with the ability to interact effectively with customers, internal stakeholders, and external partners.
Able to work independently and as part of a team, with a flexible and adaptable approach to changing priorities.
Proficient in Microsoft Office and other relevant software applications.
Hold a valid driving license, with a clean driving record.
Commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.
Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
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