Senior Technical Services Specialist

4 weeks ago


Singapore DANMEDIK (S) PRIVATE LIMITED Full time

About the Role

DANMEDIK (S) PRIVATE LIMITED is seeking a highly skilled Senior Technical Services Specialist to join our team. As a key member of our technical services department, you will be responsible for delivering exceptional technical support and services to our customers.

Job Responsibilities:

  • To provide on-site repair and troubleshooting services for medical equipment, ensuring timely resolution of issues to minimize downtime for our customers.

  • Perform IT troubleshooting on medical equipment, utilizing your expertise to resolve complex technical issues efficiently.

  • Assist in the delivery of medical devices, providing excellent customer service throughout the process.

  • Offer remote troubleshooting via telephone or remote desktop support, ensuring seamless communication with customers and internal stakeholders.

  • Ensure all equipment repairs and preventive maintenance services are completed promptly, meeting or exceeding our quality standards.

  • Carry out service jobs including installation, testing, commissioning, user training, preventive maintenance, breakdown calls, and inspections effectively and efficiently.

  • Inspect incoming equipment to ensure physical condition and functional checks prior to delivery to customers.

  • Submit service reports and relevant documents to the service coordinator for filing purposes.

  • Undertake additional duties and responsibilities as assigned by management from time to time.

Required Skills and Qualifications:

  • Proven experience in technical services, preferably in a healthcare or medical equipment environment.

  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.

  • Strong communication and interpersonal skills, with the ability to interact effectively with customers, internal stakeholders, and external partners.

  • Able to work independently and as part of a team, with a flexible and adaptable approach to changing priorities.

  • Proficient in Microsoft Office and other relevant software applications.

  • Hold a valid driving license, with a clean driving record.

  • Commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.

Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.



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