Operational Leadership and Digital Transformation Specialist

We are seeking a highly skilled and experienced professional to lead the operational and administrative aspects of our organization. As an Operational Leadership and Digital Transformation Specialist, you will be responsible for ensuring smooth operations, compliance with institutional policies, and timely reporting of key deliverables.

Your primary focus will be on managing statistical data, leading process improvement initiatives, and championing a culture of continuous innovation. You will also contribute to digital transformation efforts, enhancing services that support both our teams and the communities we serve.

Key responsibilities include:

• Lead the management of statistical data to support regular reporting, including monthly and quarterly KPI submissions.
• Ensure operational processes are aligned with established Standard Operating Procedures (SOPs) and institutional requirements.
• Oversee the regular review and updating of SOPs to ensure accuracy, relevance, and alignment with evolving practices.
• Coordinate and support internal and external audit exercises, ensuring documentation and processes meet compliance standards.
• Provide secretariat support for EXCO meetings, including scheduling, preparation of meeting materials, and accurate minute-taking.
• Manage monthly interservice billing processes in accordance with finance guidelines and timelines.
• Serve as the primary liaison with IT to facilitate system access for new and transferred staff, and to address system-related issues raised by users.
• Supervise and mentor junior executives, providing guidance, performance support, and coverage when necessary.

Required Skills and Qualifications:

• Bachelor's degree in a relevant discipline (e.g., Health Sciences, Business Administration, Public Policy, or related fields).
• Minimum 5 years of working experience in administrative operations, including data management, finance, and audit support.
• Experience in leading or supporting process improvement, service enhancement, or operational efficiency initiatives is preferred.
• Exposure to digital tools or systems implementation in a healthcare, social service or corporate setting will be an added advantage.
• Strong organisational, analytical, and project coordination skills, with the ability to manage multiple priorities effectively.
• Confident communicator—able to engage and influence diverse stakeholders across levels and functions, both verbally and in writing.
• IT-savvy and comfortable working with digital tools and platforms to support operational and improvement initiatives.
• Data-literate, with the ability to interpret and use data to inform decisions and ensure timely completion of deliverables.
• Proactive and resourceful in identifying issues, proposing solutions, and driving follow-through.
• Adaptable and resilient in dynamic or ambiguous environments, with a continuous improvement mindset.
• Collaborative team player who can also work independently with minimal supervision.
• Demonstrates initiative in supporting change and innovation within operational and service contexts.

Benefits: Competitive salary, opportunities for professional growth and development, and a collaborative work environment.

Others: This is a unique opportunity to join a dynamic team and make a meaningful impact in the lives of others. If you are a motivated and results-driven professional looking for a new challenge, please submit your application today.