Franchise Development Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Franchise Development Manager to join our team in SEA. As a key member of our commercial team, you will be responsible for supporting the enhancement and development of Franchise Operations in the region.
Key Responsibilities:
- Act as the key contact for Franchise Operations in SEA, representing the Franchise business model internally and externally.
- Partner with country teams to drive Franchise KPIs and support commercial needs.
- Collaborate with SEA counterparts to enable country Franchise Operations teams to achieve commercial objectives.
- Keep open communications within the SEA Commercial team to foster synergistic relations.
- Support the Director for Retail and Franchise Operations Excellence in ensuring the SEA strategy is communicated across key stakeholders.
- Track and analyze Franchise performance in SEA and work on initiatives to support needs seen.
- Work with country Franchise leads on a timely update of roll out plans and opportunities for new concepts or expansion.
- Support country teams on the opening process for new stores and ensure the best possible consumer experience is reflected across Franchise stores.
- Continuously gather insights and inputs from country teams to stay close to ambitions/plans/goals.
- Monitor critical/key projects within SEA involving Franchise Operations.
Key Relationships:
- SEA Commercial Lead
- SEA Commercial Team
- SEA Retail and Franchise Operations Team
- SEA Brand Activation, SEA VM
- Country Retail Directors
- Country Franchise leads
- EM Franchise Operations
- EM Consumer Experience
- EM Marketplace
Requirements:
- Strong presentation, communication, negotiation and influencing skills.
- Strong cross-functional and stakeholder management experience.
- Franchise Operations background.
- Project Management.
- Fluent spoken and written English.
- Regional languages an advantage, but not required.
- Willingness to travel upwards of 20% of time.
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