Ship Cleaning Operations Director

2 days ago

Singapore ACCESS PEOPLE (SINGAPORE) PTE. LTD. Full time
Job Description

We are seeking a highly skilled and experienced Operations Director to oversee the daily operations of our ship cleaning company in Singapore. This role requires a hands-on leader who is knowledgeable in managing operational processes, ensuring quality standards, and leading a diverse team to ensure timely and efficient cleaning services for maritime vessels.

The successful candidate will be responsible for maintaining a high level of customer satisfaction while managing resources, personnel, safety protocols, and equipment. They will develop and implement operational strategies, procedures, and best practices to ensure efficient service delivery and monitor customer feedback to address any areas of improvement.

This role offers a competitive salary range of SGD 85,000 - SGD 110,000 per annum, depending on experience.

Key Responsibilities:
  • Manage day-to-day operations of the ship cleaning division, ensuring services are delivered on time, within budget, and to high-quality standards.
  • Develop and implement operational strategies, procedures, and best practices to ensure efficient service delivery.
  • Coordinate with port authorities, ship owners, and crews to schedule cleaning operations with minimal disruption to vessel schedules.
Team Leadership & Management:
  • Supervise, train, and mentor a team of cleaning crew members, supervisors, and operational staff.
  • Foster a positive work environment, promoting teamwork, motivation, and accountability.
  • Conduct performance reviews, provide feedback, and implement training programs to enhance team skills and safety practices.
Customer & Client Relations:
  • Build and maintain strong relationships with clients, ensuring their satisfaction with our ship cleaning services.
  • Respond to client inquiries, concerns, and special requests in a timely and professional manner.
  • Monitor customer feedback and develop action plans to address any areas of improvement.
Safety & Compliance:
  • Ensure all operations comply with safety regulations, environmental standards, and maritime industry requirements.
  • Conduct regular safety audits and risk assessments on cleaning processes and staff practices.
  • Enforce the use of personal protective equipment (PPE) and maintain safe working conditions at all times.
Resource & Equipment Management:
  • Oversee the procurement, maintenance, and proper utilization of cleaning equipment, chemicals, and supplies.
  • Maintain accurate records of equipment usage, maintenance schedules, and inventory levels.
  • Ensure that all operational assets are in good working condition and replace faulty equipment promptly.
Budgeting & Cost Management:
  • Assist in the development of budgets for ship cleaning operations, ensuring cost-effective solutions without compromising service quality.
  • Monitor and control costs related to labor, materials, and equipment to meet financial targets.
  • Identify areas for process improvement and cost-saving opportunities.
Reporting & Documentation:
  • Prepare and present regular operational reports to senior management, including key performance indicators (KPIs), service delivery metrics, and incident reports.
  • Maintain accurate records of cleaning operations, client contracts, service agreements, and financial transactions.
  • Implement continuous improvement initiatives based on data analysis and feedback.
Qualifications & Skills:

The ideal candidate will possess a Bachelor's degree in Business Administration, Operations Management, Maritime Studies, or a related field, and have a minimum of 5 years of experience in operations management, preferably in the maritime or facilities cleaning industry.

They should have proven experience in managing teams, logistics, and operations in a service-oriented environment, and familiarity with ship cleaning standards, safety regulations, and environmental requirements.

The candidate should also possess strong leadership, team-building, and interpersonal communication skills, as well as excellent organizational, problem-solving, and time-management abilities.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and knowledge of scheduling software or ERP systems is required.

Able to work under pressure, adapt to changing conditions, and meet deadlines, the ideal candidate should also have an understanding of maritime safety standards and environmental regulations.

Certification in Occupational Health and Safety (OH&S) or a related field is desirable.

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