Ship Cleaning Operations Manager

5 days ago


Singapore ACCESS PEOPLE (SINGAPORE) PTE. LTD. Full time

Are you a seasoned operations expert with a passion for maritime excellence? We are seeking an experienced Operations Manager to join our team at ACCESS PEOPLE (SINGAPORE) PTE. LTD., a leading provider of ship cleaning services in Singapore.

Salary: SGD 80,000 - 120,000 per annum

Job Description:

Company Overview

Our client is a reputable Maritime / Shipping company in Singapore, dedicated to providing top-notch ship cleaning services to its clients. As an Operations Manager, you will play a critical role in ensuring the smooth day-to-day operations of our ship cleaning division.

Key Responsibilities:
  • Operational Oversight:
  • Manage the day-to-day operations of the ship cleaning division, ensuring services are delivered on time, within budget, and to high-quality standards.
  • Develop and implement operational strategies, procedures, and best practices to ensure efficient service delivery.
  • Coordinate with port authorities, ship owners, and crews to schedule cleaning operations with minimal disruption to vessel schedules.
  • Team Leadership & Management:
  • Supervise, train, and mentor a team of cleaning crew members, supervisors, and operational staff.
  • Foster a positive work environment, promoting teamwork, motivation, and accountability.
  • Conduct performance reviews, provide feedback, and implement training programs to enhance team skills and safety practices.
  • Customer & Client Relations:
  • Build and maintain strong relationships with clients, ensuring their satisfaction with our ship cleaning services.
  • Respond to client inquiries, concerns, and special requests in a timely and professional manner.
  • Monitor customer feedback and develop action plans to address any areas of improvement.
Requirements:
  • Education: Bachelor's degree in Business Administration, Operations Management, Maritime Studies, or a related field (preferred).
  • Experience: Minimum of 5 years of experience in operations management, preferably in the maritime or facilities cleaning industry.
  • Skills:
    • Strong leadership, team-building, and interpersonal communication skills.
    • Excellent organizational, problem-solving, and time-management abilities.
    • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and knowledge of scheduling software or ERP systems.
    • Ability to work under pressure, adapt to changing conditions, and meet deadlines.
    • Understanding of maritime safety standards and environmental regulations.
    • Ability to handle customer complaints and resolve conflicts effectively.


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