Ship Cleaning Operations Manager
5 days ago
Are you a seasoned operations expert with a passion for maritime excellence? We are seeking an experienced Operations Manager to join our team at ACCESS PEOPLE (SINGAPORE) PTE. LTD., a leading provider of ship cleaning services in Singapore.
Salary: SGD 80,000 - 120,000 per annum
Job Description:
Company OverviewOur client is a reputable Maritime / Shipping company in Singapore, dedicated to providing top-notch ship cleaning services to its clients. As an Operations Manager, you will play a critical role in ensuring the smooth day-to-day operations of our ship cleaning division.
Key Responsibilities:- Operational Oversight:
- Manage the day-to-day operations of the ship cleaning division, ensuring services are delivered on time, within budget, and to high-quality standards.
- Develop and implement operational strategies, procedures, and best practices to ensure efficient service delivery.
- Coordinate with port authorities, ship owners, and crews to schedule cleaning operations with minimal disruption to vessel schedules.
- Team Leadership & Management:
- Supervise, train, and mentor a team of cleaning crew members, supervisors, and operational staff.
- Foster a positive work environment, promoting teamwork, motivation, and accountability.
- Conduct performance reviews, provide feedback, and implement training programs to enhance team skills and safety practices.
- Customer & Client Relations:
- Build and maintain strong relationships with clients, ensuring their satisfaction with our ship cleaning services.
- Respond to client inquiries, concerns, and special requests in a timely and professional manner.
- Monitor customer feedback and develop action plans to address any areas of improvement.
- Education: Bachelor's degree in Business Administration, Operations Management, Maritime Studies, or a related field (preferred).
- Experience: Minimum of 5 years of experience in operations management, preferably in the maritime or facilities cleaning industry.
- Skills:
- Strong leadership, team-building, and interpersonal communication skills.
- Excellent organizational, problem-solving, and time-management abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and knowledge of scheduling software or ERP systems.
- Ability to work under pressure, adapt to changing conditions, and meet deadlines.
- Understanding of maritime safety standards and environmental regulations.
- Ability to handle customer complaints and resolve conflicts effectively.
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