Head of Operations for Beauty and F&B

2 weeks ago


Singapore ALL ABOUT O PTE. LTD. Full time
About the Role
As the Head of Operations for our beauty and F&B business, you will be responsible for overseeing the daily operations of our restaurants and salons. This includes managing staff, training employees on customer service best practices, and ensuring a positive outlet image.

Main Responsibilities
  • Involving in both restaurant and salons operations is mandatory.
  • Manage day-to-day restaurant & salons operations, and ensure a positive outlet image.
  • Coordinating front and back of the house operations for smooth delivery of services.
  • Training/coaching of new and current staff on customer service best practices.
  • Managing staff training, schedules, and work performance.
  • Organize and supervise shifts.
  • Respond promptly to customer complaints, suggest solutions to resolve complaints.
  • Ensure compliance with safety and sanitation regulations.
  • Control operations cost and identify measures to cut wastages.
  • Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.
  • Preparing of reports.
  • Analyze and forecast sales figures to maximize profits.

About You
We are looking for an experienced Restaurant Manager/Hospitality Manager who has strong leadership skills, excellent communication skills, financial management skills, customer service oriented, proven experience as Head of Operations or equivalent position in a fast moving company, possesses strong knowledge of beauty and F&B industry's legal rules and guidelines, in-depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc), working knowledge of data analysis and performance/operation metrics.

Requirements
  • Bachelor Degree in Hospitality, Retail Management or related field.
  • Proven work experience as Restaurant Manager/Hospitality Manager.
  • Strong leadership skills.
  • Excellent communication skills.
  • Financial management skills.
  • Customer service oriented.
  • Proven experience as Head of Operations or equivalent position in a fast moving company.
  • Possesses strong knowledge of beauty and F&B industry's legal rules and guidelines.
  • In-depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc).
  • Working knowledge of data analysis and performance/operation metrics.

The estimated salary for this role is $80,000 - $100,000 per annum.

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