Head of Operations for Beauty and F&B
2 weeks ago
As the Head of Operations for our beauty and F&B business, you will be responsible for overseeing the daily operations of our restaurants and salons. This includes managing staff, training employees on customer service best practices, and ensuring a positive outlet image.
Main Responsibilities
- Involving in both restaurant and salons operations is mandatory.
- Manage day-to-day restaurant & salons operations, and ensure a positive outlet image.
- Coordinating front and back of the house operations for smooth delivery of services.
- Training/coaching of new and current staff on customer service best practices.
- Managing staff training, schedules, and work performance.
- Organize and supervise shifts.
- Respond promptly to customer complaints, suggest solutions to resolve complaints.
- Ensure compliance with safety and sanitation regulations.
- Control operations cost and identify measures to cut wastages.
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.
- Preparing of reports.
- Analyze and forecast sales figures to maximize profits.
About You
We are looking for an experienced Restaurant Manager/Hospitality Manager who has strong leadership skills, excellent communication skills, financial management skills, customer service oriented, proven experience as Head of Operations or equivalent position in a fast moving company, possesses strong knowledge of beauty and F&B industry's legal rules and guidelines, in-depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc), working knowledge of data analysis and performance/operation metrics.
Requirements
- Bachelor Degree in Hospitality, Retail Management or related field.
- Proven work experience as Restaurant Manager/Hospitality Manager.
- Strong leadership skills.
- Excellent communication skills.
- Financial management skills.
- Customer service oriented.
- Proven experience as Head of Operations or equivalent position in a fast moving company.
- Possesses strong knowledge of beauty and F&B industry's legal rules and guidelines.
- In-depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc).
- Working knowledge of data analysis and performance/operation metrics.
The estimated salary for this role is $80,000 - $100,000 per annum.
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