High-Tech Support Expert

1 week ago

Singapore beBeeITSupport Full time $4,500 - $6,000
Technical IT Support Specialist

We are seeking a skilled Technical IT Support Specialist to join our team. As an IT support professional, you will be responsible for delivering high-quality technical assistance to our users.

Your role will involve being the primary point of contact for all user support related queries. This includes:

  • Acting as the first point of contact for user support queries at the service desk
  • Participating in and implementing infrastructure projects to ensure smooth operation
  • Monitoring infrastructure stability, including Wi-Fi, printers, and SharePoint
  • Managing inventory, including hardware such as PCs, scanners, and consumables
  • Handling internal and external calls regarding IT incidents or service requests
  • Ensuring proper documentation, notification, escalation, tracking, and follow-up of all incidents/service requests
  • Providing regular statistical reports about support cases and incidents
  • Collaborating with other IT teams to ensure seamless support
  • Supporting and regularly checking conference rooms to ensure they are properly functioning
  • Coordinating with vendors for hardware-related changes, repairs, and quotations

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