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Field Service Operations Manager

2 weeks ago

Singapore beBeeHVAC Full time $80,000 - $120,000
Job Description:
Lead a team of field service technicians and support staff to deliver timely and efficient service. Oversee field service operations for the air conditioning, mechanical ventilation, and HVAC industry in the North region. Develop strategies to meet customer satisfaction and business objectives.

Responsibilities:
Manage day-to-day field service operations
Ensure timely and efficient service delivery
Monitor and analyze key performance indicators to identify areas for improvement
Collaborate with sales and engineering teams for seamless service delivery
Resolve customer escalations and issues
Ensure compliance with health, safety, and environmental regulations
Provide technical guidance to the field service team and customers
Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Qualifications:
Diploma or degree in engineering or related field required
Minimum 5 years of experience in field service operations in the ACMV/HVAC industry
Strong knowledge of ACMV/HVAC systems and equipment
Experience managing a team of field service technicians
Excellent leadership and communication skills
Customer-focused mindset and ability to build relationships
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment