Strategic Account Professional
5 days ago
We're seeking a highly motivated and results-driven Strategic Account Professional to join our dynamic team at TAIDII PTE. LTD.
As an Account Management Specialist, you'll be responsible for building and maintaining strong relationships with existing clients, ensuring exceptional service, and driving long-term customer satisfaction and loyalty.
Your primary focus will be on account management - servicing customers to conduct product installation, training, maintenance, and troubleshooting. You'll work closely with the Product Team to continuously improve products based on customer feedback.
Key Responsibilities:
- Servicing customers to conduct product installation, training, maintenance, and troubleshooting
- Maintaining a good relationship with existing clients and ensuring long-term customer satisfaction and loyalty
- Attending to client inquiries timely and promptly
- Gathering requirements and feedback on products to improve them
- Preparing quotations and ensuring timely payment from clients
- Leading customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
Requirements:
- Diploma/Bachelor's degree from recognized institutes
- Preferably 1-2 years of experience in customer service/client servicing/account management or similar capacity
- Non-experience candidates welcome to apply as training will be provided
- Comfortable with travelling for client visiting (for deployment, training purposes)
- Result-oriented and able to work under pressure
- A good team player with roll-up-sleeves attitude
- Good communication and presentation skills
- Able to start work immediately or within short notice is highly preferred
Benefits:
- Competitive salary range: $50,000 - $70,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Bonus scheme based on individual and team performance
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