Customer Product Experience Manager

4 weeks ago


Singapore Builder - What would you Build? Full time

About Builder.ai
We're a cutting-edge technology company on a mission to make software building accessible to everyone. Our innovative approach has already helped thousands of businesses, from small startups to global brands, achieve their software goals.

We believe in empowering our customers to build cutting-edge products. As a Productologist, you'll play a key role in turning customer visions into software realities. You'll work closely with our team to deliver world-class products that exceed customer expectations.

Key Responsibilities:

  • Advise technical and non-technical stakeholders on how to achieve their goals using our technology.
  • Collaborate with the customer, sales team, design, and execution teams to create product roadmaps and set release scope and objectives.
  • Develop product documentation, user flows, and wireframes, and work with designers to refine the customer experience.
  • Clarify, identify, and track requirements and issues, removing barriers and escalating project issues when necessary.

You'll be an expert in capturing and communicating high-quality requirements to customers and technical teams. You'll also have a sound knowledge of UI/UX and be able to convey the user journey via high-fidelity designs.

We offer a competitive package, including discretionary variable pay or commission scheme, stock options in a Series D scale-up company, generous paid leave, and private medical insurance.



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