Customer Experience Specialist

3 days ago


Singapore V V TECHNOLOGY PTE. LTD. Full time
About Us

V V TECHNOLOGY PTE. LTD. is a dynamic and innovative company that offers cutting-edge solutions in the industry.

Job Title: Customer Experience Specialist - SaaS Product

We are seeking a highly motivated and experienced Customer Experience Specialist to join our team in Singapore. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective account management, customer support, and product development.

Estimated Salary:

$80,000 - $120,000 per annum, depending on experience and qualifications.

Job Description:

Roles & Responsibilities:

  • Serve as the primary point of contact for customer needs and requirements, providing timely and effective solutions to ensure high levels of customer satisfaction.
  • Develop and execute customized onboarding plans to enhance customer understanding and adoption of our SaaS products.
  • Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and efficiently to prevent escalations.
  • Buid and maintain long-term relationships with customers through regular communication, fostering loyalty and retention.
  • Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and drive innovation.
  • Analyse customer usage data to identify opportunities for renewal, expansion, and value-added services, maximizing customer lifetime value.
Requirements:

Qualifications:

  • 3 years of experience in customer success management or customer support within the SaaS industry.
  • Bachelor's degree or above, preferably in marketing, business management, information technology, or related fields.
  • Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.
  • Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.
  • Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
  • Proficiency in English, enabling effective communication and collaboration with staff at the China branch.
Benefits:

We offer a comprehensive benefits package, including competitive salary, bonuses, and professional development opportunities.

Others:

Please note that only shortlisted candidates will be contacted for further assessment. We regret that we cannot respond to all applicants individually.



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