
Director of Social Innovation
5 days ago
Senior Manager/Manager, Impact.
The role of the Senior Manager/Manager, Impact is pivotal in driving organisational excellence through impact measurement, service innovation and people development. Working collaboratively with Service Heads and stakeholders, the manager champions continuous service improvements through data-informed decision-making and innovative solutions. This position drives service delivery improvement through technology adoption ensuring services remain user-centric and integrated. Through technology and volunteer engagement, the Director fosters an innovative culture that enhances workforce capabilities through targeted upskilling and cross-functional collaboration, ultimately contributing to organisational excellence and sustainable growth.
Key Responsibilities:
- Develop robust frameworks to measure social impact across services by partnering with relevant agencies and Institutes of Higher Learning for expertise support.
- Design and implement studies to measure the impact of services including quantitative and qualitative metrics to assess each service's effectiveness.
- Establish systematic data collection processes to ensure consistent gathering of impact-related information.
- Conduct regular analysis of collected data to evaluate service progress and outcomes.
Impact Measurement & Communication
Synthesise and consolidate impact data from each service to create a comprehensive organisational impact assessment providing a holistic view of the organisation's social value creation.
Align impact metrics with funding priorities and grant requirements. Collaborate with Strategic Communications team to effectively communicate impact results and research findings to stakeholders.
Champion data-informed decision-making across the organisation and foster a culture of continuous improvement and innovation through research findings mentorship knowledge and best practices implementation.
Collaborate with Service Heads to redesign offerings for greater effectiveness and equity through human-centred data-informed and system-based approaches.
Implement user-centric technology solutions to enhance and integrate service delivery systems ensuring innovation drives operational excellence.
Leverage cutting-edge AI tools including digital twins to simulate predict and optimise service outcomes.
Anticipate and respond to evolving workforce dynamics by fostering collaboration and developing resilient digitally skilled teams through innovative leadership models.
Equip programme staff with relevant current and forward-looking skillsets in the areas of impact measurement and service innovation.
Foster a culture of experimentation learning and continuous improvement. Establish continuous improvement processes with regard to impact measurement and service innovation.
Conduct immersive research to understand lived experience and service ecosystems using ethnographic participatory and systems thinking methods to surface insights.
Ensure services are responsive to real world dynamics and evolving needs.
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