Senior Assistant Manager, Surgical Operations Lead
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Senior Assistant Manager to join our Surgical team at RMA Consultants Pte Ltd. As a key member of our operations team, you will be responsible for managing service point operations, partnering with clinical heads, and driving process improvements to enhance patient satisfaction and experience.
Key Responsibilities:
- Manage daily operations of service points, including front counter services, administrative matters, and partnering with stakeholders to solve system and process problems.
- Ensure system and processes are in accordance with SOP to create a positive experience for patients.
- Partner with Head, Ops & Admin to achieve patient/caregiver satisfaction targets.
- Develop and carry out clinical service plans to ensure goals are met.
- Manage Service Associates (SAs) providing services in service points, as the Reporting officer.
- Ensure SAs receive appropriate induction, orientation, and training.
- Responsible for staff engagement, recruitment, and retention to achieve a stable, skilled, and motivated workforce.
Requirements:
- Degree in any discipline with minimum 3 years' work experience in the Healthcare industry.
- At least 4 years of experience in managing frontline staff.
- Analytical, quantitative, with strong communication skills (written and verbal).
- Proficient in Microsoft Word/Excel/PowerPoint.
About Us:
RMA Consultants Pte Ltd is a leading recruitment agency in Singapore, specializing in healthcare and medical recruitment. We are committed to providing exceptional service to our clients and candidates.
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