Surgical Operations Manager
2 days ago
Job Summary:
As a key member of the JONDAVIDSON PTE. LTD. team, the successful candidate will be responsible for managing service point operations assigned. This includes ensuring that system and processes are in accordance with SOP to create a positive experience for patients along the continuum of care. The ideal candidate will have a strong background in healthcare operations and be able to lead a team of Service Associates (SAs) to achieve stable, skilled, and motivated workforce and desired patient/caregiver and service outcomes.
Key Responsibilities:
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.
• Partner Head, Ops & Admin in achieving patient/caregiver satisfaction targets.
• Responsible for devising innovative services to continually improve service levels and delight patients.
• Involvement in Campus development workshops and planning.
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer.
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient/caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
Requirements:
• Degree in any discipline with minimum 3 years' work experience in Healthcare industry.
• Healthcare operational experience will be advantageous.
• At least 4 years of experience in managing frontline staff.
• Analytical, quantitative with strong communication skills (written and verbal).
• Proficient in Microsoft Word/Excel/Powerpoint.
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