Customer Service Representative
1 week ago
Job Summary: We are seeking a highly skilled Customer Care Officer to join our team at JCO JEWELRY PTE. LTD.
Key Responsibilities:
* Manage and process international customer orders, inquiries, and feedback in a timely and efficient manner
* Handle social media customer service by responding to customer inquiries, comments, and feedback on various platforms
* Coordinate with customers and respective departments to resolve issues and provide support
* Develop and maintain effective communication skills to resolve conflicts and handle customer complaints
* Perform operational duties and team project responsibilities as required
Requirements:
* At least 1 year of relevant experience in customer service
* Excellent customer service skills, including spoken and written communication
* Good analytical abilities and interpersonal skills
What We Offer:
* Full-time position with 5 days of work per week
* Office hours: 9am - 6pm
* Convenient location, 2-minute walk from Tai Seng MRT
* Medical insurance
* Variable bonus
* Birthday leave
* Staff discounts
* Positive work environment with exciting welfare programs
* Excellent career growth opportunities
* Collaborative work culture
Tell Us About Your Skills:
* Customer Service Skills
* Microsoft Excel
* Dashboard
* Social Media
* Interpersonal Skills
* Analytical Abilities
* Customer Care
* Customer Satisfaction
* Wellbeing
* Team Player
* Microsoft Word
* Customer Service
* Disposition
* Screening
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity at JCO JEWELRY PTE. LTD.
Apply Now:
Please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you
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