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Senior System Engineer

2 months ago

Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time
Job Title: Senior System Engineer

We are seeking a highly skilled Senior System Engineer to join our team at Maestro Human Resource Pte. Ltd. The ideal candidate will have a strong background in system administration, cloud infrastructure, and technical support.

Key Responsibilities:
  • Assist the Support Engineer or Software Engineer in resolving complex technical issues beyond the capability of the 1st Level Support Staff.
  • Perform system recovery and ensure that the system runs according to contractual specifications.
  • Escalate unsolvable problems to the 3rd Level Support Staff and report the escalation to the superior.
  • Provide advice on system/database performance monitoring and tuning.
  • Ensure deployments of approved patches/releases are implemented according to Change Request.
  • Complete all Service Requests according to SLA timeframe.
  • Assist the Customer in verifying, isolating, and/or providing a temporary workaround for problems beyond 2nd Level Support Staff capability.
  • Escalate unsolvable system problems and service requests to the OEM/Vendor for technical support.
  • Coordinate system development tasks, including design, integration, and formal testing on the Change Request.
  • Oversee all transitions into production on the Change Request.
  • Develop and complete actions in system specifications, technical and logistical requirements, and other disciplines on the Change Request.
  • Create and maintain programmatic and technical documentation to ensure efficient planning and execution on the Change Request.
  • Manage and document system configurations on the Change Request.
  • Perform troubleshooting and resolve incidents based on SLA.
  • Generate relevant administrative records and reports.
Requirements:
  • Degree/Diploma in Computer Science, Computer Engineering, or equivalent.
  • Minimum 3 to 5 years of IT experience.
  • 1 year of outsourced contract experience.
  • Past working experience in Cloud environment is an advantage.
  • Able to handle demanding service response and recovery turnaround.
  • Able to manage daily support tasks to meet stringent SLA requirements.
  • Excellent scheduling and multitasking skills.
  • Meticulous and process-oriented.
  • Good, hard-working attitude with ability to work well under pressure.
  • Good communication skills in English (written, spoken).
  • Good analytical skills with ability to work with others to resolve problems.
  • Good organization skills, with ability to properly document and track information.
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Dynamic, customer-oriented, experience working in a fast-paced environment.
  • Good knowledge of following products will be advantageous:
  • Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2016-2022, Commvault Backup and Recovery, Symantec Endpoint Protection.