Senior System Engineer

3 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Senior System Engineer

The Senior System Engineer is responsible for providing operational support to system infrastructure, managing client relationships, and resolving technical issues. Key responsibilities include:

  • Managing change requests, gathering requirements, conducting impact analysis, designing, testing, and implementing changes to existing environments.
  • Testing systems according to specifications and service levels, performing system programming and configuration as needed.
  • Providing prompt incident response, investigating issues, and implementing temporary and permanent resolutions.
  • Conducting root cause analysis, implementing proactive measures, and monitoring their effectiveness.
  • Monitoring system performance and availability, implementing corrective actions, and ensuring service level compliance.
  • Executing service continuity measures, including backup and restore procedures, disaster recovery plan dry runs, and adherence to established ISO20000 and ISO27001 processes.
  • Managing ICT systems, adhering to established ISO20000 and ISO27001 processes, and ensuring ITIL best practices and methodologies are followed.
  • Managing budgets, resources, and schedules for system implementation and operation activities, ensuring deliverables meet client requirements and quality standards.


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