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Technical Solutions and Training Leader
2 weeks ago
Technical Solutions and Training Leader
Q-SYS is seeking a technically skilled and customer oriented leader to serve our Southeast Asia business.
The role leads both our sub-regional technical support team and training capabilities across our direct and indirect markets in Southeast Asia.
Leading these technical functions, you will oversee the technical support team to deliver high-quality post sales customer support and collaborate with go to market teams, distributors, integrators, consultants, and end-users.
You will also serve as the regional representative of our award-winning Q-SYS training, developing and delivering engaging sessions and contributing to the ongoing success of our curriculum in partnership with our marketing, business and product teams.
This role blends technical leadership with training impact to support our business growth and customer success.
Responsibilities:
- Applications Engineering & Support
- Design and implement, in collaboration with corporate market services and local leadership, a high-impact support framework for key customers in Southeast Asia & Korea.
- Provide hands-on applications support, technical training, and troubleshooting, including programming, commissioning, and network configuration.
- Manage and mentor the Applications Engineering team to ensure high performance, accountability, and continuous development.
- Ensure timely and accurate documentation and case hygiene within the CRM system.
- Ensure the team meets the expected levels of service and delivers to the needs of the market.
- Training
- Deliver Q-SYS technical training in various formats (classroom sessions, roadshows, and webinars) for partners, consultants, and end-users.
- Coordinate and plan training sessions based on market demand and strategic priorities.
- Mark exam submissions and provide meaningful feedback to learners.
- Act as the regional face of Q-SYS training, promoting adoption and engagement.
- Gather feedback from classrooms and sales teams to enhance the training curriculum in alignment with global product and training teams.
- Work closely with sales teams to align content priorities with customer and partner needs.
- Liaise with internal departments to support business development and training alignment.
- Industry Engagement
- Build and maintain strong relationships with partners and key support stakeholders.
- Participate in market research, competitor benchmarking, and customer feedback initiatives.
- Attend relevant industry trainings and events to maintain technical expertise and market awareness.
- Represent the company at regional trade shows and industry functions as needed.
Qualifications:
Education:
- Education to degree level or qualification in an industry relevant field is preferred.
- Comprehensive understanding of audio, video and networking technologies.
Experience:
- Strong experience with Audio, Video, and Control (AVC) systems is required.
- Proven ability to deliver technical training related to AV/IT systems to diverse audiences.
- Experience in proposing AV or IT infrastructure solutions is preferred.
- Familiarity with technical diagnostic tools and applications relevant to AV/IT systems.
- Q-SYS certification is an advantage.
- Experience in developing training content in PowerPoint and video formats is desirable.
- Experience with Salesforce CRM or equivalent platforms is a plus.
- Management experience is an added advantage, though not required.
