Home Care Department Manager

2 weeks ago


Singapore ECON HEALTHCARE (ASIA) LIMITED Full time

The Home Care Department Manager will be responsible for the strategic management of the Home Care Department at ECON HEALTHCARE (ASIA) LIMITED. This includes overseeing the effective and efficient running of the department, ensuring that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients' needs, in accordance with established policies and procedures, standards of nursing care and practices.

Key Responsibilities:
  • Leadership and Business Operations: Provide leadership and guidance to the home care team, manage the day-to-day operations of the department, achieve set targets in meeting the profitability of the department, handle home care enquiries and provide financial counselling when necessary, work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services.
  • Manpower Planning and Development: Plan and manage the deployment of care staff, work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression, plan proper scheduling for care staff based skill mix and competencies to fulfill client's requirements and needs.
  • Clinical Standards and Quality: Ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices, conduct assessment of new and existing clients to facilitate in developing the plan of care, perform nursing procedures as per request.
  • Department Collaboration: Collaborate with other related departments to ensure smooth operational flow of the Home Care business, sustain strong engagements with clients and manage schedule of homecare services.
  • Feedback Resolution: Investigate and resolve all feedback and complaints received from all clients or regulatory body, assist in any investigation that is escalated to Chief Nurse, escalate any favourable, unfavourable and unresolved feedback to Chief Nurse.

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