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Senior Library Executive, Resources, Discovery and Access
2 months ago
The Nanyang Technological University (NTU) is seeking a highly skilled Senior Library Executive to join its Office of Information, Knowledge and Library Services (OIKLS).
About the Role
The successful candidate will be responsible for executing the purchase and subscription of information resources, particularly databases and ebook collections. They will also manage the document delivery and interlibrary loan services to support NTU's teaching, learning and research needs.
Key Responsibilities
- Manage the end-to-end information resource purchase workflow, from purchase requisition to payment in Ariba, and maintain accurate records in the library management system to ensure seamless access to end users.
- Collate and provide relevant usage data to facilitate librarians' evaluation of resource subscriptions and renewals.
- Ensure accurate and active links to resources, guaranteeing full accessibility to the NTU community.
- Implement the automation of DocDel services via RapidILL to enhance work efficiency.
- Coordinate with vendors for requests not available in RapidILL, delivering requested documents in a timely manner.
- Monitor and submit purchase requests for document provision services charged by various vendors.
- Identify and recommend resources highly requested for purchases to optimize the library collection.
- Provide peer training and sharing to increase team knowledge and service impact.
- Manage ILL requests to ensure efficient delivery of requested books to NTU Library and requestors.
- Administer payment for loan services charged by other libraries/vendors (local and overseas).
- Manage invoices for items lent to other libraries (local and overseas) and monitor payment into NTU Library account.
- Respond to resources-related enquiries received via CEMS to assist users with required information or resolve access issues.
- Manage the team's role-based email, respond to enquiries, or escalate them to relevant librarians and colleagues for further actions.
- Collate and analyse enquiries to identify and recommend new resources, services or possible solutions to issues observed to the team lead and librarians.
Requirements
- Degree holders with at least 3 years of relevant experience, preferably in library and information science or service fields, or Diploma holders with an interest in these areas.
- Relevant working experience and demonstrated ability in business, finance, or procurement, library collection acquisitions or e-resource subscriptions will be advantageous.
- Strong working knowledge and experience with Microsoft software applications, especially Excel.
- Excellent written and oral communication skills.
- Familiarity with library management and procurement systems.
- Team player with good interpersonal skills and able to work effectively with users, colleagues, and other internal and external stakeholders.
- Adaptable to change, willing to continuously learn and keep abreast of emerging practices and technologies.
- Strong service mindset and excellent time management skills
- Strong planning and organisation skills with attention to details.
