User Services Manager at Nanyang Technological University

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About the Senior Library Executive Role
Nanyang Technological University invites applications from highly motivated and skilled individuals for the position of Senior Library Executive. As a core member of the User Services & Spaces (USS) team, you will be instrumental in ensuring the smooth operation of frontline library services and initiating transformative projects to meet evolving user needs.

Key Responsibilities
  • Drive Service Desk activities aligned with NTU Library's service quality standards.
  • Maintain and upgrade library collections for seamless user access.
  • Optimise Alma Library Management System performance.
  • Conduct process reviews to spot areas for improvement.
  • Develop training plans for Student Assistants on library procedures.
  • Evaluate and refine library spaces for enhanced user experiences.
  • Solve technical problems with library equipment.
  • Engage in innovation-driven service and space transformation projects.
  • Administer tasks like staff scheduling and budget monitoring.
  • Provide critical data and insights to inform management decisions.
Main Requirements
  • Degree or diploma holder with relevant experience.
  • Academic library or large library management expertise.
  • Project leadership with innovative approaches.
  • Customer-focused mindset with excellent service delivery skills.
  • Expertise in process analysis and problem-solving.
  • Strong interpersonal and communication skills.
  • Results-driven strategy with effective prioritisation.
  • Proficiency in MS Office applications.


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