User Services Manager at Nanyang Technological University
4 days ago
Nanyang Technological University invites applications from highly motivated and skilled individuals for the position of Senior Library Executive. As a core member of the User Services & Spaces (USS) team, you will be instrumental in ensuring the smooth operation of frontline library services and initiating transformative projects to meet evolving user needs.
Key Responsibilities
- Drive Service Desk activities aligned with NTU Library's service quality standards.
- Maintain and upgrade library collections for seamless user access.
- Optimise Alma Library Management System performance.
- Conduct process reviews to spot areas for improvement.
- Develop training plans for Student Assistants on library procedures.
- Evaluate and refine library spaces for enhanced user experiences.
- Solve technical problems with library equipment.
- Engage in innovation-driven service and space transformation projects.
- Administer tasks like staff scheduling and budget monitoring.
- Provide critical data and insights to inform management decisions.
- Degree or diploma holder with relevant experience.
- Academic library or large library management expertise.
- Project leadership with innovative approaches.
- Customer-focused mindset with excellent service delivery skills.
- Expertise in process analysis and problem-solving.
- Strong interpersonal and communication skills.
- Results-driven strategy with effective prioritisation.
- Proficiency in MS Office applications.
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