Digital Workplace Engineer

2 weeks ago

Singapore beBeePlatform Full time $80,000 - $120,000

As a seasoned digital workplace professional, you will play a pivotal role in driving the development and operation of cutting-edge platforms. Your expertise in modern software engineering practices, combined with your experience in ensuring platform reliability through SRE principles, will be essential in delivering high-quality solutions.

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Key Responsibilities">
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  • Develop and integrate scalable enterprise end-user and service desk platforms and services, incorporating best practices across COTS and proprietary solutions.">
  • Apply modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and version control to enhance platform reliability and agility.">
  • Ensure platform reliability and Digital Employee Experience (DEX) by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issues through proactive troubleshooting and execution of incident response plans.">
  • Design secure and intelligent platforms by integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences.">
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Requirements:

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  • Degree in Computer Science/Engineering or Electronic/Electrical Engineering.">
  • Manage device management systems (e.g., MECM, Samsung EMM, WS1, UEM).">
  • Manage VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces).">
  • Administer IAM systems (e.g., Directory services, SSO, MFA).">
  • Knowledge with IT service desk platforms (e.g., Jira Service Desk, ServiceNow).">
  • Support endpoint security tools (e.g., Trellix AV, DLP, EDR).">
  • Support video conferencing systems (e.g., Cisco, Q-Sys, Pexip).">
  • Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform).">
  • Familiarity with advanced observability platforms (e.g., NexThink, ServiceNow).">
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Nice-to-Haves:

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  • Experience in driving continuous improvement in digital employee experience.">
  • Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation.">
  • Strong understanding with workflow automation and service desk analytics.">
  • Familiarity with modern DevOps practices and tools.">
  • Exposure in managing AI agents for enterprise automation.">

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