
IT Support Expert
1 week ago
Job Title: IT Support Expert
Job OverviewThe IT Support Expert will play a pivotal role in ensuring seamless system operation and delivering exceptional technical support to end-users. This involves troubleshooting configuration and functional issues, collaborating with internal stakeholders, and proactively monitoring systems to identify and resolve issues before they impact end-users.
Main Responsibilities- Provide technical support for data security products via various communication channels.
- Diagnose and troubleshoot configuration and functional issues both remotely and on-site.
- Collaborate with internal stakeholders to resolve user-reported issues within defined Service Level Agreements (SLAs).
- Work with team members to identify root causes and recommend preventive measures or workarounds.
- Install and configure security software/products and conduct user acceptance testing.
- Perform planned software upgrades and system migrations.
- Proactively monitor systems to identify and resolve issues before they impact end-users.
- Maintain up-to-date support documentation in the Knowledge Base to assist users and streamline support operations.
- Minimum Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, or related field.
- At least 1 year of technical support or customer service experience in IT/software products.
- Solid knowledge of IT infrastructure, including software and web applications, operating systems, databases, networking, and virtualization.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
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