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Clinical Administrator

2 months ago

Singapore MyCareersFuture Full time
About the Role

We are seeking a highly organized and detail-oriented Clinical Administrator to join our team at MyCareersFuture. As a key member of our Clinic and Medical Centre, you will be responsible for ensuring the efficient management of administrative tasks and contributing to the smooth operation of our facility.

Key Responsibilities
  • Claims and Billing Management
    • Submit insurance claims and follow up on any discrepancies or issues that arise.
    • Prepare and send invoices to patients and clients, track payments, and manage any billing inquiries or issues.
  • Medical Records Office
    • Handle the receipt, processing, and distribution of medical reports, ensuring confidentiality and compliance with relevant regulations.
    • Receive and verify lab results, submitting to doctor for review and compiling into medical reports for patients, liaison with lab partner on queries and issues.
  • Communication and Correspondence
    • Monitor and respond to emails from patients, clients, and other stakeholders in a timely and professional manner.
    • Handle incoming phone calls, provide information, schedule appointments, and direct calls to the appropriate personnel.
    • Address patient questions and concerns, providing excellent customer service and ensuring patient satisfaction.
    • Schedule and confirm patient appointments, coordinate with medical staff, and manage the appointment calendar.
  • Operational Support
    • Assist with various administrative tasks to support the overall operations of the clinic, including registering/discharging patients at the counter, clerical tasks, restocking of clinic supplies and other duties as assigned.
Requirements
  • ITE, Diploma or equivalent; additional certification in Healthcare Administration or related field is a plus.
  • Previous experience in a Medical administrative role or similar position is highly preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using medical software and office applications.
  • Knowledge of medical terminology and billing practices.
  • Ability to work independently and as part of a team.
  • High level of discretion and confidentiality.