Clinic Assistant

5 months ago


Singapore DR HAACH PTE. LTD. Full time
Roles & Responsibilities

Your duties as Clinic Assistant include but are not limited to the following:


Clinical Support

1. Client Preparation:

  • Ensure clients are prepared before treatment (cleansing, numbing, photo-taking, and consent form completion).
  • Prepare all items and machines required for doctor treatments.

2. Treatment Assistance:

  • Assist doctors during treatments and provide post-care according to clinic protocols.
  • Conduct follow-up calls two days after clinic visits to reinforce post-treatment care and schedule review appointments with the treating doctor.
  • Prepare and maintain client treatment cards, ensuring doctor signatures.

3. Record Keeping:

  • Document all treatments and item usage, including fillers and Botox.
  • Ensure doctors sign dispensing forms for items used.
  • Key in all treatment-related invoices into the system.

4. Customer Service:

  • Provide excellent customer service, communicating with clients before and after clinic visits via company telephone or corporate mobile phones.
  • Monitor customer appointments and compliance with treatment regimens.

5. Clinic Maintenance:

  • Dispense products and medicines, billing clients with consultant guidance.
  • Perform machine checks before clinic start and refill items in doctor treatment rooms.
  • Maintain clinic cleanliness and tidiness.
  • Ensure smooth coordination of the treatment flow.

6. Administrative Tasks:

  • Handle stock orders and maintain stock records for the aesthetic clinic.
  • May be required to work at another branch in case of manpower shortages.

Administrative Support

1. Appointment Management:

  • Make appointments for new leads generated from social media platforms, walk-ins, or calling lists provided by the marketing/tele-sales team.
  • Engage with walk-in and enquiry customers.

2. Sales Promotion:

  • Promote sales of packages, services, and skincare products as needed.

3. Professional Development:

  • Attend training or meetings as required, even outside normal working hours, to acquire necessary skills and knowledge for the job.

4. Flexibility and Teamwork:

  • Assist in ad-hoc duties assigned by the Reporting Officer.
Qualifications:
  • Previous experience in a similar role in a clinical or aesthetic setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Knowledge of aesthetic treatments and procedures is a plus.
Attributes:
  • Proactive and self-driven with a strong sense of initiative.
  • Exceptional interpersonal and communication skills.
  • Good team player.
  • Meticulous with an eye for details.

Tell employers what skills you have

Sales
Microsoft Office
Social Media
Interpersonal Skills
Treatment
Inventory
Healthcare
Fillers
Cashiering
Communication Skills
Administrative Support
Nursing
Team Player
Customer Service
Scheduling
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