Senior IT Service Management Expert

3 days ago


Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

Job Title: Senior IT Service Management Expert

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About Us:

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At Optimum Solutions (Singapore) Pte Ltd, we are dedicated to delivering exceptional service management solutions that drive business success. Our team of experts is passionate about helping organizations achieve their goals through effective IT service management.

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About the Role:

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We are seeking a highly skilled Senior IT Service Management Expert to join our team. As a key member of our organization, you will be responsible for implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM. You will work closely with our clients to understand their service management needs and develop tailored solutions to meet their requirements.

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Key Responsibilities:

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  • Implement ServiceNow solutions in ITOM, CMDB, and CSDM\
  • Develop and maintain strong relationships with clients\
  • Collaborate with cross-functional teams to ensure seamless delivery of services\
  • Analyze client needs and develop customized solutions\
  • Stay up-to-date with industry trends and best practices in service management\
  • Provide training and support to clients on ServiceNow solutions\
  • Contribute to the development of new business opportunities and revenue growth\
  • Maintain high levels of customer satisfaction and loyalty\
  • Participate in sales pitches and presentations to potential clients\
  • Identify and mitigate risks associated with service delivery\
  • Ensure compliance with company policies and procedures\\/ul\application{\


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