Front Desk Support Specialist

1 week ago


Singapore beBeeCustomerService Full time $4,500 - $6,000

Job Summary:

We are seeking a Front Desk Coordinator to join our team. This role will be responsible for providing exceptional patient care and support, while ensuring the smooth operation of the clinic.

Key Responsibilities:
  • Welcome patients and visitors warmly, making them feel at ease
  • Handle calls, emails, and walk-in inquiries with professionalism and care
  • Schedule, reschedule, and confirm appointments accurately
  • Explain practitioners' services and treatment options clearly
Additional Tasks:
  • Register new patients and update records with precision
  • Manage payments (cash, credit, or insurance) and issue receipts
  • Keep the front desk and waiting area tidy and welcoming
  • Handle daily administrative tasks like filing and data entry
TCM-Specific Responsibilities:
  • Understand basic TCM terms and treatments (acupuncture, cupping, herbal prescriptions)
  • Assist in preparing and selling prescribed herbal formulas and products
  • Provide patients with clear instructions for herbal preparation and use
  • Monitor and manage inventory for front-office and retail items
Requirements:
  • Prior front desk, admin, or customer service experience
  • Friendly, professional, and patient-focused attitude
  • Strong organizational and multitasking skills
  • Comfort with basic computer systems for scheduling and records
  • Bonus: Familiarity with TCM concepts or a willingness to learn


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