Customer Experience Ambassador

7 days ago


Singapore This is an IT support group Full time

We take pride in providing excellent service to our guests at PARKROYAL on Beach Road, a 346-room hotel located in the heart of downtown Singapore.


Our commitment to excellence includes:

Ginger (all-day-dining), Si Chuan Dou Hua (fine dining Chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Job
Key Responsibilities
You will be responsible for handling front desk operations, including checking in/out guests, managing room assignments, and performing cashiering duties. You will also work closely with the Front Office Supervisor to maximize room utilization and provide excellent service to our guests.
In addition, you will be expected to attend to all guests' enquiries and complaints, and ensure that their needs are met to the best of our ability. You will also be responsible for maintaining accurate records of guests' accounts and declaring any shortages or excess to the Accounts Department.
A key aspect of this role is to create a positive first impression for our guests and ensure that they have an unforgettable experience.
Talent Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to be highly flexible and adaptable, with a strong focus on customer service and a commitment to delivering exceptional results.

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