Career Opportunity Executive

3 days ago

Singapore beBeeCustomerSuccess Full time $80,000 - $120,000
Job Overview

Select how often to receive alerts: An empowering career begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every 'hello' opens doors to new initiatives, growth, and BIG possibilities that take careers to new heights.

Make an Impact by:

  • Managing campaigns for telephony and ICT products, boosting both new gross-add and recontract sales.
  • Proactively engaging and following up with customers on complex cases to address their needs and ensure successful sales closures.

Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products.

Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and orders.

Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value.

Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders.

Manage and promptly resolve executive escalations from customers, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.

Skills for Success

Diploma in Marketing, Business, or a related field, or relevant experience.

Proven experience in selling telco products in a telco B2B context.

Strong understanding of the sales funnel from online leads to closing sales.

Strong knowledge of the telco products and market trends for SME customers.

Familiarity with Excel, PowerPoint, and other eCommerce tools for reporting.

Strong communication skills and a customer-centric mindset.

Attention to detail and a passion for driving measurable results.

Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams.

Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level.

Rewards that Go Beyond

Full suite of health and wellness benefits.

Ongoing training and development programs.

Internal mobility opportunities.

Empowering every generation requires a commitment to a safe and healthy environment for our employees and customers.

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