Senior Operations Manager
1 week ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at DONA MANIS CAKE SHOP in Katong. The successful candidate will be responsible for overseeing the daily operations of our establishment, ensuring that we deliver exceptional customer service and maintain high food standards.
About the Role- Plan, organize, and direct all aspects of our operations, including customer-facing and back-of-house activities.
- Support the development and implementation of strategies to drive sales growth, improve staff morale, and enhance customer satisfaction.
- Maintain accurate inventory records, manage resource requisitions, and oversee purchasing activities.
- Recruit, train, and develop high-performing teams to meet business objectives.
- Develop and implement operational processes to streamline workflows, improve efficiency, and reduce costs.
- Analyze sales data, market trends, and customer feedback to inform business decisions and drive revenue growth.
- Collaborate with cross-functional teams to achieve business objectives and resolve operational issues.
- Maintain a safe and healthy work environment, adhering to regulatory requirements and industry standards.
- Stay up-to-date with industry developments, best practices, and emerging trends to ensure our establishment remains competitive.
- 5+ years of experience in senior management roles, preferably in the food and beverage industry.
- Degree in Business Administration, Hospitality Management, or a related field.
- Proven track record of driving sales growth, improving staff morale, and enhancing customer satisfaction.
- Excellent leadership, communication, and problem-solving skills.
- Able to multitask, prioritize tasks, and manage multiple projects simultaneously.
- A competitive salary of SGD $55,000 per annum.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
The estimated salary range for this role is SGD $45,000 - SGD $65,000 per annum, depending on experience. If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application.
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