Technical Solution Specialist

7 days ago


Singapore Good Job Creations (Singapore) Pte. Ltd. Full time

**Job Summary**

We are seeking a talented Implementation Consultant to join our team at Good Job Creations (Singapore) Pte. Ltd.

  • As an Implementation Consultant, you will work closely with customers and internal teams to scope, architect, design, and implement tailored solutions using the Work OS.
  • You will support pre-sales efforts by providing technical expertise, building proof-of-concepts, and delivering post-sale implementation services.
  • In this role, you will plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
  • As a project manager for small to medium-sized projects, you will ensure timelines, customer goals, and deliverables are met.
  • You will also conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
Key Responsibilities:
  • Collaborate with customers and internal teams to scope, architect, design, and implement tailored solutions using the Work OS.
  • Support pre-sales efforts by providing technical expertise, building proof-of-concepts, and delivering post-sale implementation services.
  • Plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
  • Design advanced solutions leveraging APIs, apps framework, and integration platforms.
  • Supplement workflows using low-code/no-code tools to extend capabilities.
  • Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
  • Advocate for customers, providing feedback to product teams to enhance functionality.
  • Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
Requirements:
  • Degree Holder in a technical field (Computer Science, Engineering).
  • 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.
  • Expertise in architecting and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.
  • Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.
  • Ability to code in Java/ Python, familiarity with React would be advantageous.
  • Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.
  • Excellent ability to explain complex technical concepts to non-technical stakeholders.
  • Experience with SSO/SAML/AD identity authentication protocols.
  • Superb verbal and written communication skills, with strong customer facing abilities.
  • Empathy, a positive attitude, and high energy are essential traits for success in this role.


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