
Front Desk Team Member
1 day ago
Job Title: Front Desk Team Member
About the Job:
We are seeking a skilled and professional Front Desk Team Member to join our team. As a key member of our front office staff, you will be responsible for creating a welcoming and memorable experience for our guests.
Main Responsibilities:
Manage room reservations, including group arrivals and departures, ensuring seamless check-in and check-out processes.
Coordinate with Housekeeping to prepare rooms for guest arrivals, guaranteeing that all necessary amenities are available.
Perform check-in and checkout functions in a friendly and professional manner, providing exceptional customer service.
Assign requested room types and perform room moves as needed, ensuring guest satisfaction.
Upsell higher categories of rooms and introduce hotel rewards programs to increase revenue.
Obtain guest particulars and update them, including preferences in guest history, to provide personalized services.
Perform foreign currency exchange and post mini-bar charges accurately, maintaining high standards of financial integrity.
Post room charges for discrepancies and rebates for disputed charges, resolving any issues promptly.
Coordinate with other departments for billing instructions and updates, ensuring seamless communication.
Perform cashier closure and pre-night audit functions, verifying accuracy and completeness.
Follow up on tasks and outstanding matters to ensure timely resolution, meeting deadlines and expectations.
Provide information on hotel loyalty programs and assist with guest key preparation, enhancing the guest experience.
Extend warm welcomes and provide directions and information to guests, ensuring their needs are met.
Required Skills and Qualifications:
Front Office operations expertise
Microsoft Office proficiency
Currency management skills
Housekeeping coordination abilities
VIP service delivery
Hospitality industry knowledge
Opera system proficiency
Cashiering skills
Excellent communication and teamwork abilities
Customer service expertise
Catering and audit knowledge
Ability to work independently
Hospitality and customer service focus
Benefits:
We offer a competitive compensation package and opportunities for career growth and development.
Others:
Please note that this is a [full/part-time] position, working [number] hours per week. A valid work visa is required for non-citizens.
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