YouTube Operations Communications Specialist

6 days ago


Singapore Google Inc. Full time

About the Job:

As a member of the YouTube Support team, this role will analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations.

This individual will drive reach, satisfaction, and resolution, making YouTube an exceptional user experience for everyone.

Responsibilities:

  • Be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports.
  • Manage social media conversations and ensure timely response to customer inquiries.
  • Develop and implement strategies to improve user experience and reduce escalations.
  • Collaborate with cross-functional teams to resolve complex issues and improve support operations.


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