Desktop Support Specialist

4 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Description:

We are seeking a skilled Desktop Support Engineer to join our team at Recruit Express Pte Ltd.

Key Responsibilities:
  • Provide IT Technical Onsite Support: Offer expert technical assistance to end-users, resolving service-related issues from identification to resolution and escalation.
  • Hardware Installation and Troubleshooting: Install, reconfigure, and troubleshoot desktops, laptops, printers, and other hardware components, including hard drives, CD/DVD writers, and multimedia kits.
  • Software Installation and Maintenance: Install, reinstall, and configure Microsoft Windows and applications on desktop PCs and laptops, as well as provide support for customer-specific software.
  • Printer Maintenance: Perform routine printer maintenance to ensure optimal performance.
  • Offsite Standby Support: Provide emergency incident support outside of regular working hours on a rotational basis.
  • Ad-Hoc Duties: Assist with various tasks as assigned by the supervisor.
Requirements:
  • Certification and Experience: Hold a Professional Certificate, NiTec, Diploma, or Bachelor's Degree in Computer Science or Information Technology, with 1-3 years of experience in desktop support.
  • Proficiency in Microsoft Office: Possess strong skills in email management (Outlook), data analysis (Excel), and document preparation.
  • Familiarity with SCCM and Printer Troubleshooting: Have hands-on experience with packaging and troubleshooting printers.
  • Desirable Skills: Proficiency in EUC Support, IT helpdesk/IT support experience, and Mac operating system knowledge.
Estimated Salary Range:

$60,000 - $90,000 per annum, depending on experience and qualifications.

About Us:

We are a leading recruitment agency, Recruit Express Pte Ltd, committed to providing exceptional staffing solutions.



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